Program

Program

DAY 1

09h00 – OPENING SESSION
António Saraiva, CIP President
Francisco Frazão Guerreiro, APQ President

Torolf Paulshus, EOQ President
MOMENT OF PORTUGUESE GUITAR

09h30 – PLENARY SESSION 1: REDISCOVERING QUALITY CONCEPTS
Intervention 1
António Marquez Filipe, Symington Family Estates

Sustainable Quality
Carlos Ribas and Pedro Cardoso, Bosch
CHAIR: Ana Ramalho

10h30 – COFFEE BREAK

11h00 – PARALLEL SESSIONS 1 – QUALITY CONCEPTS AND APPROACHES:

P1A – Quality New Ideas and Concepts I
Old Quality versus New Quality: who wins?
Patrick Mongillon and Jade Plantin [FRANCE]
The future of Quality: New and Old challenges
Anni Koubek, Quality Austria [AUSTRIA]
Open Foresight “Quality 2030” – Collaborative anticipation of future developments and trends
Melanie Wiener, Johannes Kepler University [AUSTRIA]
Integrating management of quality and digitalization
Lars Sörqvist and Marita Bergendahl, International Academy for Quality [SWEDEN]
Actual aspects of the “Quality Kazakhstan” Concept
– Azat Abdrakhmanov, Kazakh Organisation for Quality and Innovation management [KAZAKHSTAN]
CHAIR: An Kint

P1B – Quality Models and Standards
Can we sustain trust trough conformity assessment? We’d better!
Pedro Alves, IQNET
Impact of implementing a Sector Specific Quality Assurance System in organizations providing Social Services
Guus van Beek, All About Quality Consultancy [NETHERLANDS]
A Discussion of Best Practices in Leading Quality Improvement
Elizabeth Keim, Integrated Quality Resources, LLC [USA]
Madeira Islands: Recognition System of the Quality and Excellence of Service
João d’Orey, Mínimos Quadrados [PORTUGAL]
Hygiene And Sanitation Management System: A New Approach To Quality
Handan Hilal Köse, Turkish Standards Institution [TURKEY] 

CHAIR: Francisco Barroca

P1C – Quality Tools and Applications I
Meaningful Metrics: Measuring Isn’t Enough
Christianna Hayes, Impact Performance Solutions [USA]
Hoshin Kanri
Manon Duclos, MQQ
Harmonized Management System as a tool for Change Management at EPS
Tatjana Klašić, Electric Power Industry of Serbia [SERBIA]
Critical Root Cause Analysis Tools and Concepts
Matthew Barsalou, QPLUSS [NETHERLANDS]  
From Six Sigma to problem solving – Back to basics
Silvio Rubatto, SFK [FRANCE]

CHAIR: Rui Ramos

P1D – Reliable Quality (metrology, reliability, risk management, prognostics and diagnostics)
Reliability Centered Quality: Judo vs Karate approach
Zigmund Bluvland, ALD Group
Quality Management Aspects of Complex Risk Management
Jan Emblemsvaag, Midsund Bruk [NORWAY]
Quality as a Service – How Digitization Enables for Predictive Quality
Max Ellerich, RWTH Aachen University [GERMANY]
Approaches, tools and automatization for the efficient risk management in the supply chain
Nataša Gladovič [SLOVENIA]
Application of lean methodologies and tools: the case study of the ceramic industry
– Marta Ferreira, CTCV [PORTUGAL]
CHAIR: Odete Fernandes

P1E – Quality Tools and Applications II
Quality [Professional] Tools 4.0
Lance Coleman, IDEX H&S [USA]
A Second Life For SPC: From Control to Management
Willy Vandenbrande, QS Consult [BELGIUM]
Using the Digital management method to improve organizational efficiency and influence in the design field
Xuewei Sun, Shanghai Nuclear Engineering Research & Design Institute [CHINA]
Designing quality inspection in short-run assembly processes of wrapping machines
Elisa Verna, Politecnico di Torino [ITALY]
Kaizen System implementation
Balázs Németh, Kvalikon [HUNGARY]

12h30 – LUNCH

14h00 – PARALLEL SESSIONS 2 – QUALITY APPLICATION SCOPES:

P2A – Companies
The new “quality office” – functions, tasks, interfaces and competences
Sidsel Winther Storaas, Aker BP
The safety of bakery products from cradle to full age or what we have been able to implement from quality systems for 18 years of practice
Alice Váchová, PENAM
Quality is more Stracciatella than Dame Blanche
Bart Ceulemans, Continental Automotive Benelux Mechelen
The impact of Quality Management on the Business of the company Metalac
Aleksandar Marković, METALAC [SERBIA]
Improving Quality Audits with Unconventional Tools
– Susana Vicente, Xpand IT [ PORTUGAL]

CHAIR: Martin Luptak

P2B – Data Driven Quality I
Making Golden Decisions with Big Data and Advanced Analytics
Jim Duarte, LJDUARTE & Associates [USA]
Agile Quality at Bosch Termotecnologia
Claudia Paiva and Catarina Santos, Bosch Termotecnologia [PORTUGAL]
Towards the definition of a novel quality paradigm for Product-Service Systems 
Federico Barravecchia, Politecnico di Torino [ITALY]
Towards quality travelling: Development of an instrument for measuring perceived service quality in the public transport sector
Daniela Monteiro, Domp SA [PORTUGAL]
Measuring Tests
Thomas Fehlmann, Euro Project Office AG [SWITZERLAND]
CHAIR: Paula Guimarães

P2C – Health
The Use of Dynamic Interactive Data Visualization in Reducing Global Maternal and Child Mortality
Blanton Godfrey, North Carolina State University [USA]
Success factors for healthcare facilities for the 21st century
Gerd Hartinger, Geriatric Health Care Centres of the City of Graz 
Quality as the foundation for excellence – taking a systemic perspective
Christian Mänder, B.Braun Aesculap AG
Statistical tools applied to domestic medical devices data to evaluate their quality
– Manuel Matos, Instituto Superior de Engenharia de Lisboa [PORTUGAL]
Personnel Certification in Quality Management in Healthcare – a Success Story in Romania
Liliana Nitu, Romanian Association for Quality [ROMANIA]
CHAIR: waiting confirmation

P2D – Education
A new tool to improve quality in education
José Sarsfield Cabral, University of Porto [PORTUGAL]
Digital Learning
Ansgar Carbow, DGQ

Holistic Approach of Quality Standards and Excellence for an Entrepreneurial Ecosystem University
Edmond Hajrizim, UBT – University for Business and Tehnology / QK – Quality Kosova [KOSOVO] 
Teaching Quality Management to Industrial Engineering and Management Students: How to improve their learning experience?
Helena Alvelos, CIDMA/DEGEIT, University of Aveiro [PORTUGAL]
Seven Questions About Quality in Higher Education
John Dew, The University of Alabama [USA]
CHAIR: Luís Fonseca

P2E – Quality New Ideas and Concepts II
What Companies practising Quality-based Management are doing regarding Environment: An Empirical Inquiry
Narayanan Ramanathan, SRF Limited [INDIA]
Intervention 2 
– (waiting speaker confirmation)
Holistic Rediscovering Quality related Concepts – making ‘Quality the community’s business’
David Hutchins, David Hutchins Innovation Limited [UNITED KINGDOM]
The Quality Movement: Where are we going? Past, Present and Future
Xiaojing Sun, Shandong University [CHINA]
A Project for Methodologies Integration to Continuous Improvement Process
Helena Navas, Universidade NOVA de Lisboa [PORTUGAL]
CHAIR: waiting confirmation

15h30 – COFFEE BREAK

16h00 – PARALLEL SESSIONS 3 – THE QUALITY WORLD:

P3A – EOQ, European Organization for Quality
(more information soon)

P3B – IAQ, International Academy for Quality
Report from the IAQ Planet Earth Concerns Think TanK: How Companies can Apply Quality to tackle Planet Earth Concerns – a White Paper
Ram Ramanathan [India] and Willy Vandenbrande [Belgium]
Rediscovering Quality in the Digital Age: Quality as a Socio-Technical System
Gregory H. Watson [Finland]
How to Get Top Management Attention to Quality
Lars Sörqvist [Sweden], Gregory Watson [Finland], Blanton Godfrey [USA] and Elisabeth Keim [USA]

P3C – ASQ, American Society for Quality
ASQ Update and Global Outlook
– Bill Troy, ASQ CEO
Quality 4.0 Takes More Than Technology
Benito Flores, ASQ Chair and Jan Nöcker, BCG Associate Director
Networking Session

P3D – CAQ, China Association for Quality (SINO-EURO Quality Forum)
Innovation Management at EDP Distribuicao under NP4457 Standard
Ricardo Santos, EDP Distribuição [PORTUGAL]
(more information soon)

P3E – QCI, Quality Council of India
Introduction
– Ravi Prakash Singh, QCI
India & Quality 
– Rajesh Kumar Maheshwari, PPID, QCI
Zed Maturity Assessment Model
– Aishvarya Raj & Mohit Singh, ZED, QCI
Industry Perspective: Schneider Electric
– Satish Katti, Schneider Electric Pvt. Ltd. and Ramanand Nagendra Shukla, ZED, QCI
Spiritual India
– Rajesh Kumar Maheshwari, PPID, QCI
Closing Remarks
– Ravi Prakash Singh, QCI

18h00 – CLOSING DAY 1

19h30 – GALA DINNER WITH FADO 

DAY 2

09h00 – PLENARY SESSION: FUTURE QUALITY
Quality 4.0 – A new dawn for facing the Digital Era
Mohamed Zairi
Quality 4.0 and Business Excellence
Joseph A. DeFeo, Juran Institute
Quality & Brand Experience
Paulo Pereira da Silva, RENOVA [PORTUGAL]
CHAIR: Zoran Lekic

10h30 – COFFEE BREAK

11h00 – PARALLEL SESSIONS 4 – EMERGENT QUALITIES

P4A – Data-Driven Quality II
Paradigm Shift in Quality Management
Benedikt Sommerhoff, DGQ
How digitalization and data liberation is shaping future business
John Markus Lervik
Process Analytics for Quality Improvement
Marco Reis, ENBIS
Opportunities in the new age of Industry 4.0
Marta Villanueva, AEC [SPAIN]
Sofware as a tool for improvement of management systems
Miloš Vasić and Branko Vasić, University of Belgrade [SERBIA]
CHAIR: Ulf Gustavsson

P4B – Quality Research
Intervenção 1
António Ramos Pires, RIQUAL [PORTUGAL]
A Systematic Review of Quality Improvement Education for Medical Students: What are Institutions Teaching?
Anila Rao and Grace Brannan, McLaren Macomb Hospital [USA]
The Chain reaction of Quality Challenges in Governmental Services
Hasan Alsharqi, QPlus for Inspection and Quality Solutions [BAHRAIN]
CAF’s implementation by Portuguese municipalities
Carla Negreiro, Instituto Politécnico de Bragança [PORTUGAL]
Approach System of Systems (SoS) for Quality Lean Management System (QLMS)
Vadim Lapidus, LLC Centr Prioritet [RUSSIA]
CHAIR: Margarida Saraiva

P4C – Sustainable Quality and Circular Economies
The Excellence Manifesto
Matt Fisher, The Business Excellence Institute [BELGIUM]
Sustainability Solutions Manager – Sustainability on new business models
– Lurdes Brandão, SGS Portugal [PORTUGAL]
Harmonisation of Public Tertiary Education – The Mauritian Experience
Sid Nair, Ministry of Education, Tertiary Education Commission [MAURITIUS]
Integrated Management Systems and Sustainability: A Framework Proposal
Merce Bernardo, University of Barcelona [SPAIN]
Six Sigma methodology application in transport company as an innovative way to quality services achievement
Michal Hranicky, University of Zilina [SLOVAKIA]
CHAIR: Pal Molnar

P4D – New Quality Professionals and Leaders
The Future of Quality Managers
Markus Stelzhammer, Siemens [AUSTRIA]
Quality Management for the Future
Åsa Rönnbäck, Förbättringsakademin [SWEDEN]
Personal and organizational awareness for quality as competences of new quality professionals and leaders
Anton Petrič, TPV Group [SLOVENIA]
What is Quality for CEO’s?
Ed Van Siclen, VEEVA [FRANCE]
Quality Leadership in the V.U.C.A.World
Ömer Özkan, Petkim Petrochemical Holding Corp [TURKEY]
CHAIR: waiting confirmation

P4E – Education
Integrity for ensuring quality in education in the digital era
Ansie Harding, University of Pretoria [SOUTH AFRICA]
Integration of Learning Outcomes into Quality Management and Harmonization of Quality Standards in Vocational Education and Training in Europe
Joao Alves, ATEC [PORTUGAL]
The role of Quality Councils in HEIs: in search of a conceptual framework
Patrícia Moura e Sá, CICP & University of Coimbra [PORTUGAL]
Creating Quality in South African schools
Paul Harding, South African Quality Institute [SOUTH AFRICA]
International student journey: a data driven quality approach
Silvia Costa Lopes, Universidade de Lisboa [PORTUGAL]
CHAIR: waiting confirmation

12h30 – LUNCH

14h00 – PARALLEL SESSIONS 5 – QUALITY CONTESTS:

P5A – European Quality Leaders
Mark Bazinet
– The Quality in «direct current» [FRANCE]
Nataša Gladović
– Corporate quality management, ATLANTIC Grupa [SLOVENIA]
Frank Schreier
– Executive Director Quality Assurance, ŠKODA AUTO [CZECH REPUBLIC]
CHAIR: waiting confirmation

P5B – MSc and PhD Presentations I
Rediscovering Quality in unstable and complex business environments
André Mendes de Carvalho, MIT Portugal [PORTUGAL]

2018 World State of Quality results: an overview
Catarina Cubo, Universidade do Minho [PORTUGAL]

Predictive Analytics in the Petrochemical Industry: Forecasting the Research Octane Number (RON) from Catalytic Reforming Units
Tiago Dias, Galp [PORTUGAL]

Planning field surveillance of measurement instruments based on risk assessment.
Railson Motta, INMETRO [BRAZIL]

Benchmarking the effectiveness of hip replacement among 12 Belgian hospitals
Fabian Dehanne, CHU UCL [BELGIUM]
CHAIR: waiting confirmation

P5C – Process Improvement Projects
Process improvement initiatives using Lean methods to increase performance of the Fresh Products Markets at a Portuguese retail company
– Pedro Marques, Auchan Retail [PORTUGAL]

Development of a Foundation for Evidence in Rehabilitation – Rehabilitation after Cerebrovascular Diseases
Shogo Kato, Keio University [JAPAN]

A Design for Gree’s “Comfort and Energy Saving” L1 wall-mounted air conditioning
Wu Mingxi, Gree Electric Appliances, Inc. of Zhuhai [CHINA]

Improve the Anti-corrosion Reliability of Air-conditioning Gas-liquid Separator
Chen Peixia, Gree Electric Appliances, Inc. of Zhuhai [CHINA]

CHAIR: waiting confirmation

P5D – New Products/Services Projects
Production of High Quality Steel Rebars using Quenching and Tempering Box with high productivity for sizes D20~D32mm
– Mohamed Galal, EZDK company for steel making [EGIPT]

Scorecard systems as tools to improve H&S performance
Manuel Carrasqueira, Qualiseg [PORTUGAL]

Quality Management System: Steel Services Plants Registration Success Case
Vladimir Passarelli, SCS Qualidade [BRAZIL]
CHAIR: waiting confirmation

P5E – MSc and PhD Presentations II
Semantic comparison of requirements – A method to structure requirements by using Artificial Intelligence (AI)
Lisa Ritter, BMW Group [GERMANY]
Multivariate Short Run Control Chart as a tool to detect contaminations in ICP-MS
– Filipe Gomez, National Institute of Health Dr. Ricardo Jorge [PORTUGAL]
Quality management in higher education: a trend towards integration?
– Maria Manatos, CIPES Centre for Research in Higher Education Policies and University of Aveiro [PORTUGAL]
Evaluation on Urban Quality Developement level
Deng Ji, SAQM [CHINA]
CHAIR: waiting confirmation

15h30 – COFFEE BREAK

16:00 – AWARDS

16h30 – CONCLUSIONS AND PROMOTION OF 2020 EOQ CONGRESS

17h00 – PORTUGUESE QUALITIES

17h30 – END OF CONGRESS