Program

Program

DAY 1

08h00 – Participants Check-in

09h00 – OPENING SESSION
Francisco Frazão Guerreiro, APQ President

Torolf Paulshus, EOQ President
Nuno Manalvo, CIP President Assessor
MOMENT OF PORTUGUESE GUITAR

09h30 – PLENARY SESSION 1: REDISCOVERING QUALITY CONCEPTS
For the Next Generation
António Marquez Filipe, Symington Family Estates [PORTUGAL]

Sustainable Quality
Carlos Ribas and Pedro Cardoso, Bosch [PORTUGAL]
CHAIR: Ana Ramalho

10h30 – COFFEE BREAK

11h00 – PARALLEL SESSIONS 1 – QUALITY CONCEPTS AND APPROACHES:

P1A – Quality New Ideas and Concepts I
Old Quality versus New Quality: who wins?
Patrick Mongillon and Jade Plantin [FRANCE]
The future of Quality: New and Old challenges
Anni Koubek, Quality Austria [AUSTRIA]
Open Foresight “Quality 2030” – Collaborative anticipation of future developments and trends
Melanie Wiener, Johannes Kepler University [AUSTRIA]
Integrating management of quality and digitalization
Lars Sörqvist and Marita Bergendahl, International Academy for Quality [SWEDEN]
Actual aspects of the “Quality Kazakhstan” Concept
Azat Abdrakhmanov, Kazakh Organisation for Quality and Innovation management [KAZAKHSTAN]
CHAIR: An Kint

P1B – Quality Models and Standards
Can we sustain trust trough conformity assessment? We’d better!
Pedro Alves, IQNET [SWITZERLAND]
Impact of implementing a Sector Specific Quality Assurance System in organizations providing Social Services
Guus van Beek, All About Quality Consultancy [NETHERLANDS]
A Discussion of Best Practices in Leading Quality Improvement
Elizabeth Keim, Integrated Quality Resources, LLC [USA]
Madeira Islands: Recognition System of the Quality and Excellence of Service
João d’Orey, Mínimos Quadrados [PORTUGAL]
Hygiene And Sanitation Management System: A New Approach To Quality
Handan Hilal Köse, Turkish Standards Institution [TURKEY] 

CHAIR: Francisco Barroca

P1C – Quality Tools and Applications I
Meaningful Metrics: Measuring Isn’t Enough
Christianna Hayes, Impact Performance Solutions [USA]
Hoshin Kanri
Manon Duclos, MQQ [CANADA]
Harmonized Management System as a tool for Change Management at EPS
Tatjana Klašić, Electric Power Industry of Serbia [SERBIA]
Critical Root Cause Analysis Tools and Concepts
Matthew Barsalou, QPLUSS [GERMANY]  
From Six Sigma to problem solving – Back to basics
Piero Valle, SKF [ITALY]

CHAIR: Rui Ramos

P1D – Reliable Quality (metrology, reliability, risk management, prognostics and diagnostics)
Reliability Centered Quality: Judo vs Karate approach
Zigmund Bluvland, ALD Group [ISRAEL]
Quality Management Aspects of Complex Risk Management
Jan Emblemsvaag, Midsund Bruk [NORWAY]
Quality as a Service – How Digitization Enables for Predictive Quality
Max Ellerich, RWTH Aachen University [GERMANY]
Approaches, tools and automatization for the efficient risk management in the supply chain
Nataša Gladovič [SLOVENIA]
Application of lean methodologies and tools: the case study of the ceramic industry
Marta Ferreira, CTCV [PORTUGAL]
CHAIR: Odete Fernandes

P1E – Quality Tools and Applications II
Quality [Professional] Tools 4.0
Lance Coleman, IDEX H&S [USA]
A Second Life For SPC: From Control to Management
Willy Vandenbrande, QS Consult [BELGIUM]
Using the Digital management method to improve organizational efficiency and influence in the design field
Xuewei Sun, Shanghai Nuclear Engineering Research & Design Institute [CHINA]
Designing quality inspection in short-run assembly processes of wrapping machines
Elisa Verna, Politecnico di Torino [ITALY]
Kaizen System implementation
Balázs Németh, Kvalikon [HUNGARY]
CHAIR: István Lepsényi

12h30 – LUNCH

14h00 – PARALLEL SESSIONS 2 – QUALITY APPLICATION SCOPES:

P2A – Companies
How the System Works
Sidsel Winther Storaas, Storaas Quality Consulting [NORWAY]
The safety of bakery products from cradle to full age or what we have been able to implement from quality systems for 18 years of practice
Alice Váchová, PENAM [CZECH REPUBLIC]
Quality is more Stracciatella than Dame Blanche
Bart Ceulemans, Continental Automotive Benelux Mechelen [BELGIUM]
The impact of Quality Management on the Business of the company Metalac
Aleksandar Marković, METALAC [SERBIA]
Improving Quality Audits with Unconventional Tools
Susana Vicente, Xpand IT [ PORTUGAL]

CHAIR: Martin Luptak

P2B – Data Driven Quality I
Making Golden Decisions with Big Data and Advanced Analytics
James Duarte, LJDUARTE & Associates [USA]
Agile Quality at Bosch Termotecnologia
Claudia Paiva and Catarina Santos, Bosch Termotecnologia [PORTUGAL]
Towards the definition of a novel quality paradigm for Product-Service Systems 
Federico Barravecchia, Politecnico di Torino [ITALY]
Towards quality travelling: Development of an instrument for measuring perceived service quality in the public transport sector
Daniela Monteiro, Domp SA [PORTUGAL]
Measuring Tests
Thomas Fehlmann, Euro Project Office AG [SWITZERLAND]
CHAIR: Paula Guimarães

P2C – Health
The Use of Dynamic Interactive Data Visualization in Reducing Global Maternal and Child Mortality
Blanton Godfrey, North Carolina State University [USA]
Success factors for healthcare facilities for the 21st century
Gerd Hartinger, Geriatric Health Care Centres of the City of Graz [AUSTRIA]
Quality as the foundation for excellence – taking a systemic perspective
Christian Mänder, B.Braun Aesculap AG [SWITZERLAND]
Statistical tools applied to domestic medical devices data to evaluate their quality
Manuel Matos, Instituto Superior de Engenharia de Lisboa [PORTUGAL]
Personnel Certification in Quality Management in Healthcare – a Success Story in Romania
Liliana Nitu, Romanian Association for Quality [ROMANIA]
CHAIR: Maria José Freire

P2D – Education
A New Instrument to Improve Quality in Education
José Sarsfield Cabral, University of Porto [PORTUGAL]
Digital Learning – Key Success Factors and Examples
Ansgar Carbow, DGQ [GERMANY]

Holistic Approach of Quality Standards and Excellence for an Entrepreneurial Ecosystem University
Edmond Hajrizim, UBT – University for Business and Tehnology / QK – Quality Kosova [KOSOVO] 
Teaching Quality Management to Industrial Engineering and Management Students: How to improve their learning experience?
Helena Alvelos, CIDMA/DEGEIT, University of Aveiro [PORTUGAL]
Seven Questions About Quality in Higher Education
John Dew, The University of Alabama [USA]
CHAIR: Luís Fonseca

P2E – Quality New Ideas and Concepts II
What Companies practising Quality-based Management are doing regarding Environment: An Empirical Inquiry
Narayanan Ramanathan, SRF Limited [INDIA]
Generic model of integrated management system
Miroslav Drljača, Zagreb Airport, Ltd. & University North [CROATIA]
Holistic Rediscovering Quality related Concepts – making ‘Quality the community’s business’
David Hutchins, David Hutchins Innovation Limited [UNITED KINGDOM]
The Quality Movement: Where are we going? Past, Present and Future
Xiaojing Sun, Shandong University [CHINA]
A Project for Methodologies Integration to Continuous Improvement Process
Helena Navas, Universidade NOVA de Lisboa [PORTUGAL]
CHAIR: Ana Paula Ramos

15h30 – COFFEE BREAK

16h00 – PARALLEL SESSIONS 3 – THE QUALITY WORLD:

P3A – EOQ, European Organization for Quality
What happens in EOQ?
– Torolf Paulshus, EOQ [NORWAY],
EOQ Engagement in Conformity Assessment, Accreditation and Personnel Certification Business
– Thomas Votsmeier [GERMANY]
PRU Updates
– Cornelia Butnaru [ROMANIA]
CHAIR: Torolf Paulshus

P3B – IAQ, International Academy for Quality
Report from the IAQ Planet Earth Concerns Think TanK: How Companies can Apply Quality to tackle Planet Earth Concerns – a White Paper
Narayanan Ramanathan [INDIA] and Willy Vandenbrande [BELGIUM]
Rediscovering Quality in the Digital Age: Quality as a Socio-Technical System
Gregory H. Watson [FINLAND]
How to Get Top Management Attention to Quality
Lars Sörqvist [SWEDEN], Gregory Watson [FINLAND], Blanton Godfrey [USA] and Elizabeth Keim [USA]
CHAIR: Elizabeth Keim

P3C – ASQ, American Society for Quality
ASQ Update and Global Outlook
– William Troy, ASQ CEO [USA]
Quality 4.0 Takes More Than Technology
Christianna Hayes, Impact Performance Solutions [USA]
Networking Session 
CHAIR: Christianna Hayes

P3D – CAQ, China Association for Quality (SINO-EURO Quality Forum)
Opening Session
Duan Uonggang, CAQ Vice Precident & General Secretary
Francisco Frazão Guerreiro, APQ President
The Application and Practice of Quality Management of Fiber-optic Gyroscope and its System Product
Huang Jixun, Beijing Aerospace Times Optical-electronic Technology [CHINA]
QMS implementation: expectation versus reality
Ana Fernandez, SAFEMODE (Fidelidade Group) [PORTUGAL]
Test Scheme and Practice of Intelligent Factory
Sun Jichao, HollySys Technology Group [CHINA]
Innovation Management at EDP Distribuicao under NP4457 Standard
Ricardo Santos, EDP Distribuição [PORTUGAL]
Product research and development quality expert platform based on artificial intelligence
Liu Dan, Gree Electric Appliances, Inc. of Zhuhai [CHINA]
Challenges and strategy ACC in internationalisation in the Chinese market
Luís Miguel Ferrão, Amorim Cork Composites [PORTUGAL]
Delivery of certificates to the speakers
Duan Uonggang, CAQ Vice Precident & General Secretary
Photo taking
CHAIR: Orlando Ferreira

P3E – QCI, Quality Council of India
Introduction
Ravi Prakash Singh, QCI [INDIA]
India & Quality 
Rajesh Kumar Maheshwari, PPID, QCI [INDIA]
Zed Maturity Assessment Model
A. Raj & Mohit Singh, ZED, QCI [INDIA]
Industry Perspective: Schneider Electric
Satish Katti, Schneider Electric Pvt. Ltd. and Ramanand Nagendra Shukla, ZED, QCI [INDIA]
Spiritual India
HH Jagat Guru Amrta Suryánanda Mahá Rája, European and Portuguese Yoga Confederation [INDIA]
Closing Remarks
Ravi Prakash Singh, QCI [INDIA]
CHAIR: Ravi Prakash Singh

18h00 – CLOSING DAY 1

19h30 – OFFICIAL DINNER WITH FADO SHOW  (Lx Factory, Alcântara)

DAY 2

09h00 – PLENARY SESSION: FUTURE QUALITY
Quality 4.0 – A new dawn for facing the Digital Era
Mohamed Zairi, [UNITED KINGDOM]
Quality 4.0 and Business Excellence
Joseph A. DeFeo, Juran Institute [USA]
Quality & Brand Experience
Paulo Pereira da Silva, RENOVA [PORTUGAL]
CHAIR: Zoran Lekic

10h30 – COFFEE BREAK

11h00 – PARALLEL SESSIONS 4 – EMERGENT QUALITIES

P4A – Data-Driven Quality II
Paradigm Shift in Quality Management
Benedikt Sommerhoff, DGQ [GERMANY]
How digitalization and data liberation is shaping future business
John Markus Lervik, [NORWAY]
Process Analytics for Quality Improvement
Marco Reis, ENBIS [PORTUGAL]
Quality 4.0
Avelino Brito, AEC [SPAIN]
Sofware as a tool for improvement of management systems
Miloš Vasić and Branko Vasić, University of Belgrade [SERBIA]
CHAIR: Ulf Gustavsson

P4B – Quality Research
How Apllied Research Can Support Quality Movement
António Ramos Pires, RIQUAL [PORTUGAL]
A Systematic Review of Quality Improvement Education for Medical Students: What are Institutions Teaching?
Anila Rao and Grace Brannan, McLaren Macomb Hospital [USA]
The Chain reaction of Quality Challenges in Governmental Services
Hasan Alsharqi, QPlus for Inspection and Quality Solutions [BAHRAIN]
CAF’s implementation by Portuguese municipalities
Carla Negreiro, Instituto Politécnico de Bragança [PORTUGAL]
Approach System of Systems (SoS) for Quality Lean Management System (QLMS)
Vadim Lapidus, LLC Centr Prioritet [RUSSIA]
CHAIR: Margarida Saraiva

P4C – Sustainable Quality and Circular Economies
The Excellence Manifesto
Matt Fisher, The Business Excellence Institute [BELGIUM]
Sustainability Solutions Manager – Sustainability on new business models
Lurdes Brandão, SGS Portugal [PORTUGAL]
Harmonisation of Public Tertiary Education – The Mauritian Experience
Sid Nair, Ministry of Education, Tertiary Education Commission [MAURITIUS]
Integrated Management Systems and Sustainability: A Framework Proposal
Merce Bernardo, University of Barcelona [SPAIN]
Six Sigma methodology application in transport company as an innovative way to quality services achievement
Michal Hranicky, University of Zilina [SLOVAKIA]
CHAIR: Pal Molnar

P4D – New Quality Professionals and Leaders
The Future of Quality Managers
Marina Guerra, Siemens [PORTUGAL]
Quality Management for the Future
Åsa Rönnbäck, Förbättringsakademin [SWEDEN]
Personal and organizational awareness for quality as competences of new quality professionals and leaders
Anton Petrič, TPV Group [SLOVENIA]
What is Quality for CEO’s?
Ed Van Siclen, VEEVA [USA]
Quality Leadership in the V.U.C.A.World
Ömer Özkan, Petkim Petrochemical Holding Corp [TURKEY]
CHAIR: José Carlos Pereira

P4E – Education
Integrity for ensuring quality in education in the digital era
Ansie Harding, University of Pretoria [SOUTH AFRICA]
Integration of Learning Outcomes into Quality Management and Harmonization of Quality Standards in Vocational Education and Training in Europe
Joao Alves, ATEC [PORTUGAL]
The role of Quality Councils in HEIs: in search of a conceptual framework
Patrícia Moura e Sá, CICP & University of Coimbra [PORTUGAL]
Creating Quality in South African schools
Paul Harding, South African Quality Institute [SOUTH AFRICA]
International student journey: a data driven quality approach
Silvia Costa Lopes, Universidade de Lisboa [PORTUGAL]
CHAIR: Rui Pulido Valente

12h30 – LUNCH

14h00 – PARALLEL SESSIONS 5 – QUALITY CONTESTS:

P5A – European Quality Leaders
Mark Bazinet
– The Quality in «direct current» [FRANCE]
Nataša Gladović
– Corporate quality management, ATLANTIC Grupa [SLOVENIA]
Frank Schreier
– Executive Director Quality Assurance, ŠKODA AUTO [CZECH REPUBLIC]
CHAIR: Torolf Paulshus

P5B – MSc Presentations 
Semantic comparison of requirements – A method to structure requirements by using Artificial Intelligence (AI)
Lisa Ritter, BMW Group [GERMANY]

Planning field surveillance of measurement instruments based on risk assessment.
Railson Motta, INMETRO [BRAZIL]

Evaluation on Urban Quality Developement level
Deng Ji, SAQM [CHINA]

Multivariate Short Run Control Chart as a tool to detect contaminations in ICP-MS
– Filipe Gomez, FCT-Universidade Nova de Lisboa [PORTUGAL]

CHAIR: Jorge Marques dos Santos

P5C – Process Improvement Projects
Process improvement initiatives using Lean methods to increase performance of the Fresh Products Markets at a Portuguese retail company
Pedro Marques, Auchan Retail [PORTUGAL]

Development of a Foundation for Evidence in Rehabilitation – Rehabilitation after Cerebrovascular Diseases
Shogo Kato, Keio University [JAPAN]

A Design for Gree’s “Comfort and Energy Saving” L1 wall-mounted air conditioning
Wu Mingxi, Gree Electric Appliances, Inc. of Zhuhai [CHINA]

Improve the Anti-corrosion Reliability of Air-conditioning Gas-liquid Separator
Chen Peixia, Gree Electric Appliances, Inc. of Zhuhai [CHINA]

CHAIR: Paulo Sampaio

P5D – New Products/Services Projects
Quality Appraisal & BSC: Achieve organizational excellence by maximizing internal audits’ efficiency
– Cláudia Nabais, Quidgest [PORTUGAL]
Scorecard systems as tools to improve H&S performance
Manuel Carrasqueira, Qualiseg [PORTUGAL]

Quality Management System: Steel Services Plants Registration Success Case
Vladimir Passarelli, SCS Qualidade [BRAZIL]
CHAIR: Carlos Barata

P5E – PhD Presentations
Quality management in higher education: a trend towards integration?
Maria Manatos, CIPES Centre for Research in Higher Education Policies and University of Aveiro [PORTUGAL]
Predictive Analytics in the Petrochemical Industry: Forecasting the Research Octane Number (RON) from Catalytic Reforming Units
Tiago Dias, Galp [PORTUGAL]
2018 World State of Quality results: an overview
Catarina Cubo, Universidade do Minho [PORTUGAL]
Rediscovering Quality in unstable and complex business environments
André Mendes de Carvalho, MIT Portugal [PORTUGAL]
Benchmarking the effectiveness of hip replacement among 12 Belgian hospitals
Fabian Dehanne, CHU UCL [BELGIUM]
CHAIR: Teresa Guimarães

15h30 – COFFEE BREAK

16:00 – AWARDS

16h30 – CONCLUSIONS AND PROMOTION OF 2020 EOQ CONGRESS

17h00 – PORTUGUESE QUALITIES

17h30 – END OF CONGRESS