11h00 – PARALLEL SESSIONS 1 – QUALITY CONCEPTS AND APPROACHES:

P1A – Quality New Ideas and Concepts I
Old Quality versus New Quality: who wins?
– Patrick Mongillon and Jade Plantin [FRANCE]
The future of Quality: New and Old challenges
– Anni Koubek, Quality Austria [AUSTRIA]
Open Foresight “Quality 2030” – Collaborative anticipation of future developments and trends
– Melanie Wiener, Johannes Kepler University [AUSTRIA]
Integrating management of quality and digitalization
– Lars Sörqvist and Marita Bergendahl, International Academy for Quality [SWEDEN]
Actual aspects of the “Quality Kazakhstan” Concept
– Azat Abdrakhmanov, Kazakh Organisation for Quality and Innovation management [KAZAKHSTAN]
CHAIR: An Kint

P1B – Quality Models and Standards
Can we sustain trust trough conformity assessment? We’d better!
– Pedro Alves, IQNET [SWITZERLAND]
Impact of implementing a Sector Specific Quality Assurance System in organizations providing Social Services
– Guus van Beek, All About Quality Consultancy [NETHERLANDS]
A Discussion of Best Practices in Leading Quality Improvement
– Elizabeth Keim, Integrated Quality Resources, LLC [USA]
Madeira Islands: Recognition System of the Quality and Excellence of Service
– João d’Orey, Mínimos Quadrados [PORTUGAL]
Hygiene And Sanitation Management System: A New Approach To Quality
– Handan Hilal Köse, Turkish Standards Institution [TURKEY] 
CHAIR: Francisco Barroca

P1C – Quality Tools and Applications I
Meaningful Metrics: Measuring Isn’t Enough
– Christianna Hayes, Impact Performance Solutions [USA]
Hoshin Kanri
– Manon Duclos, MQQ [CANADA]
Harmonized Management System as a tool for Change Management at EPS
– Tatjana Klašić, Electric Power Industry of Serbia [SERBIA]
Critical Root Cause Analysis Tools and Concepts
– Matthew Barsalou, QPLUSS [GERMANY]  
From Six Sigma to problem solving – Back to basics
– Piero Valle, SKF [ITALY]
CHAIR: Rui Ramos

P1D – Reliable Quality (metrology, reliability, risk management, prognostics and diagnostics)
Reliability Centered Quality: Judo vs Karate approach
– Zigmund Bluvland, ALD Group [ISRAEL]
Quality Management Aspects of Complex Risk Management
– Jan Emblemsvaag, Midsund Bruk [NORWAY]
Quality as a Service – How Digitization Enables for Predictive Quality
– Max Ellerich, RWTH Aachen University [GERMANY]
Approaches, tools and automatization for the efficient risk management in the supply chain
– Nataša Gladovič [SLOVENIA]
Application of lean methodologies and tools: the case study of the ceramic industry
– Marta Ferreira, CTCV [PORTUGAL]
CHAIR: Odete Fernandes

P1E – Quality Tools and Applications II
Quality [Professional] Tools 4.0
– Lance Coleman, IDEX H&S [USA]
A Second Life For SPC: From Control to Management
– Willy Vandenbrande, QS Consult [BELGIUM]
Using the Digital management method to improve organizational efficiency and influence in the design field
– Xuewei Sun, Shanghai Nuclear Engineering Research & Design Institute [CHINA]
Designing quality inspection in short-run assembly processes of wrapping machines
– Elisa Verna, Politecnico di Torino [ITALY]
Kaizen System implementation
– Balázs Németh, Kvalikon [HUNGARY]
CHAIR: István Lepsényi

12h30 – LUNCH

14h00 – PARALLEL SESSIONS 2 – QUALITY APPLICATION SCOPES:

P2A – Companies
How the System Works
– Sidsel Winther Storaas, Storaas Quality Consulting [NORWAY]
The safety of bakery products from cradle to full age or what we have been able to implement from quality systems for 18 years of practice
– Alice Váchová, PENAM [CZECH REPUBLIC]
Quality is more Stracciatella than Dame Blanche
– Bart Ceulemans, Continental Automotive Benelux Mechelen [BELGIUM]
The impact of Quality Management on the Business of the company Metalac
– Aleksandar Marković, METALAC [SERBIA]
Improving Quality Audits with Unconventional Tools
– Susana Vicente, Xpand IT [ PORTUGAL]
CHAIR: Martin Luptak

P2B – Data Driven Quality I
Making Golden Decisions with Big Data and Advanced Analytics
– James Duarte, LJDUARTE & Associates [USA]
Agile Quality at Bosch Termotecnologia
– Claudia Paiva and Catarina Santos, Bosch Termotecnologia [PORTUGAL]
Towards the definition of a novel quality paradigm for Product-Service Systems 
– Federico Barravecchia, Politecnico di Torino [ITALY]
Towards quality travelling: Development of an instrument for measuring perceived service quality in the public transport sector
– Daniela Monteiro, Domp SA [PORTUGAL]
Measuring Tests
– Thomas Fehlmann, Euro Project Office AG [SWITZERLAND]
CHAIR: Paula Guimarães

P2C – Health
The Use of Dynamic Interactive Data Visualization in Reducing Global Maternal and Child Mortality
– Blanton Godfrey, North Carolina State University [USA]
Success factors for healthcare facilities for the 21st century
– Gerd Hartinger, Geriatric Health Care Centres of the City of Graz [AUSTRIA]
Quality as the foundation for excellence – taking a systemic perspective
– Christian Mänder, B.Braun Aesculap AG [SWITZERLAND]
Statistical tools applied to domestic medical devices data to evaluate their quality
– Manuel Matos, Instituto Superior de Engenharia de Lisboa [PORTUGAL]
Personnel Certification in Quality Management in Healthcare – a Success Story in Romania
– Liliana Nitu, Romanian Association for Quality [ROMANIA]
CHAIR: Maria José Freire

P2D – Education
A New Instrument to Improve Quality in Education
– José Sarsfield Cabral, University of Porto [PORTUGAL]
Digital Learning – Key Success Factors and Examples
– Ansgar Carbow, DGQ [GERMANY]
Holistic Approach of Quality Standards and Excellence for an Entrepreneurial Ecosystem University
– Edmond Hajrizim, UBT – University for Business and Tehnology / QK – Quality Kosova [KOSOVO] 
Teaching Quality Management to Industrial Engineering and Management Students: How to improve their learning experience?
– Helena Alvelos, CIDMA/DEGEIT, University of Aveiro [PORTUGAL]
Seven Questions About Quality in Higher Education
– John Dew, The University of Alabama [USA]
CHAIR: Luís Fonseca

P2E – Quality New Ideas and Concepts II
What Companies practising Quality-based Management are doing regarding Environment: An Empirical Inquiry
– Narayanan Ramanathan, SRF Limited [INDIA]
Generic model of integrated management system
– Miroslav Drljača, Zagreb Airport, Ltd. & University North [CROATIA]
Holistic Rediscovering Quality related Concepts – making ‘Quality the community’s business’
– David Hutchins, David Hutchins Innovation Limited [UNITED KINGDOM]
The Quality Movement: Where are we going? Past, Present and Future
– Xiaojing Sun, Shandong University [CHINA]
A Project for Methodologies Integration to Continuous Improvement Process
– Helena Navas, Universidade NOVA de Lisboa [PORTUGAL]
CHAIR: Ana Paula Ramos

15h30 – COFFEE BREAK

16h00 – PARALLEL SESSIONS 3 – THE QUALITY WORLD:

P3A – EOQ, European Organization for Quality
What happens in EOQ?
– Torolf Paulshus, EOQ [NORWAY],
EOQ Engagement in Conformity Assessment, Accreditation and Personnel Certification Business
– Thomas Votsmeier [GERMANY]
PRU Updates
– Cornelia Butnaru [ROMANIA]
CHAIR: Torolf Paulshus

P3B – IAQ, International Academy for Quality
Report from the IAQ Planet Earth Concerns Think TanK: How Companies can Apply Quality to tackle Planet Earth Concerns – a White Paper
– Narayanan Ramanathan [INDIA] and Willy Vandenbrande [BELGIUM]
Rediscovering Quality in the Digital Age: Quality as a Socio-Technical System
– Gregory H. Watson [FINLAND]
How to Get Top Management Attention to Quality
– Lars Sörqvist [SWEDEN], Gregory Watson [FINLAND], Blanton Godfrey [USA] and Elizabeth Keim [USA]
CHAIR: Elizabeth Keim

P3C – ASQ, American Society for Quality
ASQ Update and Global Outlook
– William Troy, ASQ CEO [USA]
Quality 4.0 Takes More Than Technology
– Christianna Hayes, Impact Performance Solutions [USA]
Networking Session 
CHAIR: Christianna Hayes

P3D – CAQ, China Association for Quality (SINO-EURO Quality Forum)
Opening Session
– Duan Uonggang, CAQ Vice Precident & General Secretary
– Francisco Frazão Guerreiro, APQ President
The Application and Practice of Quality Management of Fiber-optic Gyroscope and its System Product
– Huang Jixun, Beijing Aerospace Times Optical-electronic Technology [CHINA]
QMS implementation: expectation versus reality
– Ana Fernandez, SAFEMODE (Fidelidade Group) [PORTUGAL]
Test Scheme and Practice of Intelligent Factory
– Sun Jichao, HollySys Technology Group [CHINA]
Innovation Management at EDP Distribuicao under NP4457 Standard
– Ricardo Santos, EDP Distribuição [PORTUGAL]
Product research and development quality expert platform based on artificial intelligence
– Liu Dan, Gree Electric Appliances, Inc. of Zhuhai [CHINA]
Challenges and strategy ACC in internationalisation in the Chinese market
– Luís Miguel Ferrão, Amorim Cork Composites [PORTUGAL]
Delivery of certificates to the speakers
– Duan Uonggang, CAQ Vice Precident & General Secretary
Photo taking
CHAIR: Orlando Ferreira

P3E – QCI, Quality Council of India
Introduction
– Ravi Prakash Singh, QCI [INDIA]
India & Quality 
– Rajesh Kumar Maheshwari, PPID, QCI [INDIA]
Zed Maturity Assessment Model
– A. Raj & Mohit Singh, ZED, QCI [INDIA]
Industry Perspective: Schneider Electric
– Satish Katti, Schneider Electric Pvt. Ltd. and Ramanand Nagendra Shukla, ZED, QCI [INDIA]
Spiritual India
– HH Jagat Guru Amrta Suryánanda Mahá Rája, European and Portuguese Yoga Confederation [INDIA]
Closing Remarks
– Ravi Prakash Singh, QCI [INDIA]
CHAIR: Ravi Prakash Singh

18h00 – CLOSING DAY 1

19h30 – OFFICIAL DINNER WITH BEATRIZ FADO SHOW  (Lx Factory, Alcântara)