Program

Program

DAY 1

09h00 – OPENING SESSION
Francisco Frazão Guerreiro, APQ President
Torolf Paulshus, EOQ President
MOMENT OF PORTUGUESE GUITAR

09h30 – PLENARY SESSION 1: REDISCOVERING QUALITY CONCEPTS
Intervention 1
– António Marquez Filipe, Symington Family Estates

Sustainable Quality
Carlos Ribas and Pedro Cardoso, Bosch
CHAIR: António Mira dos Santos

10h30 – COFFEE BREAK

11h00 – PARALLEL SESSIONS 1 – QUALITY CONCEPTS AND APPROACHES:

P1A – Quality New Ideas and Concepts I
Old Quality versus New Quality: who wins?
– Patrick Mongillon and Jade Plantin [FRANCE]
The future of Quality: New and Old challenges
– Anni Koubek, Quality Austria [AUSTRIA]
Open Foresight “Quality 2030” – Collaborative anticipation of future developments and trends
– Melanie Wiener, Johannes Kepler University [AUSTRIA]
Integrating management of quality and digitalization
– Lars Sörqvist and Marita Bergendahl, International Academy for Quality [SWEDEN]
Actual aspects of the “Quality Kazakhstan” Concept
– Azat Abdrakhmanov, Kazakh Organisation for Quality and Innovation management [KAZAKHSTAN]
CHAIR: An Kint

P1B – Quality Models and Standards
Can we sustain trust trough conformity assessment? We’d better!
– Pedro Alves, IQNET
Impact of implementing a Sector Specific Quality Assurance System in organizations providing Social Services
– Guus van Beek, All About Quality Consultancy [NETHERLANDS]
A Discussion of Best Practices in Leading Quality Improvement
– Elizabeth Keim, Integrated Quality Resources, LLC [USA]
Madeira Islands: Recognition System of the Quality and Excellence of Service
– Isabel Rodrigues, Madeira Regional Government [PORTUGAL]
Hygiene And Sanitation Management System: A New Approach To Quality
– Handan Hilal Köse, Turkish Standards Institution [TURKEY] 

CHAIR: Francisco Barroca

P1C – Quality Tools and Applications I
Meaningful Metrics: Measuring Isn’t Enough
– Christianna Hayes, Impact Performance Solutions [USA]
Hoshin Kanri
– Manon Duclos, MQQ
Harmonized Management System as a tool for Change Management at EPS
– Tatjana Klašić, Electric Power Industry of Serbia [SERBIA]
Critical Root Cause Analysis Tools and Concepts
– Matthew Barsalou 
From Six Sigma to problem solving – Back to basics
– Silvio Rubatto, SFK [FRANCE]

CHAIR: Rui Ramos

P1D – Reliable Quality (metrology, reliability, risk management, prognostics and diagnostics)
Reliability Centered Quality: Judo vs Karate approach
– Zigmund Bluvland, ALD Group
Quality Management Aspects of Complex Risk Management
– Jan Emblemsvaag
Quality as a Service – How Digitization Enables for Predictive Quality
– Max Ellerich, RWTH Aachen University
Approaches, tools and automatization for the efficient risk management in the supply chain
– Nataša Gladovič [SLOVENIA]
Application of lean methodologies and tools: the case study of the ceramic industry
– Marta Ferreira, CTCV [PORTUGAL]
CHAIR: Odete Fernandes

P1E – Quality Tools and Applications II
Quality [Professional] Tools 4.0
– Lance Coleman, IDEX H&S [USA]
A Second Life For SPC: From Control to Management
– Willy Vandenbrande, QS Consult [BELGIUM]
Using the Digital management method to improve organizational efficiency and influence in the design field
– Xuewei Sun, Shanghai Nuclear Engineering Research & Design Institute [CHINA]
Designing quality inspection in short-run assembly processes of wrapping machines
– Elisa Verna, Politecnico di Torino [ITALY]
Robust Technology Concepts, Methods and Applications
– Han Zhijun, Nanjing University of Science and Technology [CHINA]
CHAIR: István Lepsenyi 

12h30 – LUNCH

14h00 – PARALLEL SESSIONS 2 – QUALITY APPLICATION SCOPES:

P2A – Companies
The new “quality office” – functions, tasks, interfaces and competences
– Sidsel Winther Storaas, Aker BP
The safety of bakery products from cradle to full age or what we have been able to implement from quality systems for 18 years of practice
– Alice Váchová, PENAM
Quality is more Stracciatella than Dame Blanche
– Bart Ceulemans, Continental Automotive Benelux Mechelen
The impact of Quality Management on the Business of the company Metalac
– Aleksandar Marković, METALAC [SERBIA]
Saudi Aramco’s Quality Practices and Model in Repairing Industrial Equipment
– Fawaz Al-Khuliawi, ARAMCO [SAUDI ARABIA]

CHAIR: Martin Luptak

P2B – Data Driven Quality I
Making Golden Decisions with Big Data and Advanced Analytics
– Jim Duarte, LJDUARTE & Associates [USA]
Agile Quality at Bosch Termotecnologia
– Claudia Paiva, Bosch Termotecnologia [PORTUGAL]
Towards the definition of a novel quality paradigm for Product-Service Systems 
– Federico Barravecchia, Politecnico di Torino [ITALY]
Intervention 4 
– (waiting speaker confirmation)
Measuring Tests
– Thomas Fehlmann, Euro Project Office AG [SWITZERLAND]
CHAIR: waiting confirmation

P2C – Health
The Use of Dynamic Interactive Data Visualization in Reducing Global Maternal and Child Mortality
– Blanton Godfrey
CEO of the Geriatric Health Care Centres of the City of Graz – Success factors for healthcare facilities for the 21st century
– Gerd Hartinger, Geriatric Health Care Centres of the City of Graz 
Quality as the foundation for excellence – taking a systemic perspective
– Christian Mänder, B.Braun Aesculap AG
Intervention 4 
– (waiting speaker confirmation)
Personnel Certification in Quality Management in Healthcare – a Success Story in Romania
– Liliana Nitu, Romanian Association for Quality [ROMANIA]
CHAIR: waiting confirmation

P2D – Education
A new tool to improve quality in education
– José Sarsfield Cabral [PORTUGAL]
Digital Learning
– Ansgar Carbow, DGQ

Holistic Approach of Quality Standards and Excellence for an Entrepreneurial Ecosystem University
– Edmond Hajrizi 
Teaching Quality Management to Industrial Engineering and Management Students: How to improve their learning experience?
– Helena Alvelos, CIPES/DEGEIT, University of Aveiro [PORTUGAL]
Seven Questions About Quality in Higher Education
– John Dew, The University of Alabama [USA]
CHAIR: Luís Fonseca

P2E – Quality New Ideas and Concepts II
What Companies practising Quality-based Management are doing regarding Environment: An Empirical Inquiry
– Narayanan Ramanathan, SRF Limited [INDIA]
Intervention 2 
– (waiting speaker confirmation)
Holistic Rediscovering Quality related Concepts – making ‘Quality the community’s business’
– David Hutchins, David Hutchins Innovation Limited [UNITED KINGDOM]
The Quality Movement: Where are we going? Past, Present and Future
– Xiaojing Sun, Shandong University [CHINA]
A Project for Methodologies Integration to Continuous Improvement Process
– Helena Navas, Universidade NOVA de Lisboa [PORTUGAL]
CHAIR: waiting confirmation

15h30 – COFFEE BREAK

16h00 – PARALLEL SESSIONS 3 – THE QUALITY WORLD:

P3A – EOQ, European Organization for Quality

P3B – IAQ, International Academy for Quality

P3C – ASQ, American Society for Quality

P3D – CAQ, China Association for Quality (SINO-EURO Quality Forum)

P3E – QCI, Quality Council of India
Introduction
– Ravi Prakash Singh
India & Quality 
– Rajesh Kumar Maheshwari
Zed Maturity Assessment Model
– Aishvarya Raj & Mohit Singh
Spiritual India
– Rajesh Kumar Maheshwari
Closing Remarks
– Ravi Prakash Singh

18h00 – CLOSING DAY 1

19h30 – GALA DINNER WITH FADO 

DAY 2

09h00 – PLENARY SESSION: FUTURE QUALITY
Quality 4.0 – A new dawn for facing the Digital Era
– Mohamed Zairi
Quality 4.0 and Business Excellence
– Joseph A. DeFeo, Juran Institute
Intervention 3
Paulo Pereira da Silva, RENOVA [PORTUGAL]
CHAIR: Zoran Lekic

10h30 – COFFEE BREAK

11h00 – PARALLEL SESSIONS 4 – EMERGENT QUALITIES

P4A – Data-Driven Quality II
Paradigm Shift in Quality Management
– Benedikt Sommerhoff, DGQ
How digitalization and data liberation is shaping future business
– John Markus Lervik
Process Analytics for Quality Improvement
– Marco Reis, ENBIS
Opportunities in the new age of Industry 4.0
– Marta Villanueva, AEC [SPAIN]
Critical success factors for digital transformation
– Ulf Gustavsson, Syncorder ApS [SWEDEN]
CHAIR: waiting confirmation

P4B – Quality Research
Intervenção 1
– António Ramos Pires, RIQUAL [PORTUGAL]
A Systematic Review of Quality Improvement Education for Medical Students: What are Institutions Teaching?
– Anila Rao and Grace Brannan, McLaren Macomb Hospital [USA]
The Chain reaction of Quality Challenges in Governmental Services
– Hasan Alsharqi, QPlus for Inspection and Quality Solutions [BAHRAIN]
CAF’s implementation by Portuguese municipalities
– Carla Negreiro, Instituto Politécnico de Bragança [PORTUGAL]
Approach System of Systems (SoS) for Quality Lean Management System (QLMS)
– Vadim Lapidus, LLC Centr Prioritet [RUSSIA]
CHAIR: Margarida Saraiva

P4C – Sustainable Quality and Circular Economies
The Excellence Manifesto
– Matt Fisher, The Business Excellence Institute [BELGIUM]
Sustainability Solutions Manager – Sustainability on new business models
– Lurdes Brandão, SGS Portugal [PORTUGAL]
Harmonisation of Public Tertiary Education – The Mauritian Experience
– Sid Nair, Ministry of Education, Tertiary Education Commission [MAURITIUS]
Integrated Management Systems and Sustainability: A Framework Proposal
– Merce Bernardo, University of Barcelona [SPAIN]
Six Sigma methodology application in transport company as an innovative way to quality services achievement
– Michal Hranicky, University of Zilina [SLOVAKIA]
CHAIR: Pal Molnar

P4D – New Quality Professionals and Leaders
The Future of Quality Managers
– Markus Stelzhammer, Siemens [AUSTRIA]
Quality Management for the Future
– Åsa Rönnbäck, Förbättringsakademin [SWEDEN]
Personal and organizational awareness for quality as competences of new quality professionals and leaders
– Anton Petrič, TPV Group [SLOVENIA]
What is Quality for CEO’s?
– Ed Van Siclen, VEEVA [FRANCE]
Quality Leadership in the V.U.C.A.World
– Ömer Özkan, Petkim Petrochemical Holding Corp [TURKEY]
CHAIR: waiting confirmation

P4E – Education
Integrity for ensuring quality in education in the digital era
– Ansie Harding, University of Pretoria [SOUTH AFRICA]
Integration of Learning Outcomes into Quality Management and Harmonization of Quality Standards in Vocational Education and Training in Europe
– Joao Alves, ATEC [PORTUGAL]
The role of Quality Councils in HEIs: in search of a conceptual framework
– Patrícia Moura e Sá, CICP & University of Coimbra [PORTUGAL]
Creating Quality in South African schools
– Paul Harding, South African Quality Institute [SOUTH AFRICA]
International student journey: a data driven quality approach
– Silvia Costa Lopes, Universidade de Lisboa [PORTUGAL]
CHAIR: waiting confirmation

12h30 – LUNCH

14h00 – PARALLEL SESSIONS 5 – QUALITY CONTESTS:

P5A – European Quality Leaders
Mark Bazinet
– The Quality in «direct current» [FRANCE]
Nataša Gladović
– Corporate quality management, ATLANTIC Grupa [SLOVENIA]
Frank Schreier
– Executive Director Quality Assurance, ŠKODA AUTO [CZECH REPUBLIC]
CHAIR: waiting confirmation

P5B – MSc and PhD Presentations I
Rediscovering Quality in unstable and complex business environments
– André Mendes de Carvalho, MIT Portugal [PORTUGAL]

2018 World State of Quality results: an overview
– Catarina Cubo, Universidade do Minho [PORTUGAL]

Predictive Analytics in the Petrochemical Industry: Forecasting the Research Octane Number (RON) from Catalytic Reforming Units
– Tiago Dias, Galp [PORTUGAL]

Planning field surveillance of measurement instruments based on risk assessment.
– Railson Motta, INMETRO [BRAZIL]

Benchmarking the effectiveness of hip replacement among 12 Belgian hospitals
– Fabian Dehanne, CHU UCL [BELGIUM]
CHAIR: waiting confirmation

P5C – Process Improvement Projects
Portal PRIO Top Service
– Cristina Graça, Prio Energy [PORTUGAL]

Process improvement initiatives using Lean methods to increase performance of the Fresh Products Markets at a Portuguese retail company
– Pedro Marques, Auchan Retail [PORTUGAL]

Development of a Foundation for Evidence in Rehabilitation – Rehabilitation after Cerebrovascular Diseases
– Shogo Kato, Keio University [JAPAN]

A Design for Gree’s “Comfort and Energy Saving” L1 wall-mounted air conditioning
– Wang Xianlin, Gree Electric Appliances, Inc. of Zhuhai [CHINA]

Improve the Anti-corrosion Reliability of Air-conditioning Gas-liquid Separator
– Fang Xiangjian, Gree Electric Appliances, Inc. of Zhuhai [CHINA]

CHAIR: waiting confirmation

P5D – New Products/Services Projects
Production of High Quality Steel Rebars using Quenching and Tempering Box with high productivity for sizes D20~D32mm
– Mohamed Galal, EZDK company for steel making [EGIPT]

Scorecard systems as tools to improve H&S performance
– Manuel Carrasqueira, Qualiseg [PORTUGAL]

Quality Management System: Steel Services Plants Registration Success Case
– Vladimir Passarelli, SCS Qualidade [BRAZIL]
CHAIR: waiting confirmation

P5E – MSc and PhD Presentations II
Semantic comparison of requirements – A method to structure requirements by using Artificial Intelligence (AI)
– Lisa Ritter, BMW Group [GERMANY]
Multivariate Short Run Control Chart as a tool to detect contaminations in ICP-MS
– Filipe Gomez, National Institute of Health Dr. Ricardo Jorge [PORTUGAL]
Quality management in higher education: a trend towards integration?
– Maria Manatos, CIPES Centre for Research in Higher Education Policies and University of Aveiro [PORTUGAL]
Evaluation on Urban Quality Developement level
– Deng Ji, SAQM [CHINA]
CHAIR: waiting confirmation

15h30 – COFFEE BREAK

16:00 – AWARDS

16h30 – CONCLUSIONS AND PROMOTION OF 2020 EOQ CONGRESS

17h00 – PORTUGUESE QUALITIES

17h30 – END OF CONGRESS